STGK Order process & FAQ

  1. HOW TO ORDER? (Order in 5 steps)

Step 1: Contact us to check for item availability.

Step 2: An order will go through 4 stages.

  • Stage 1 - Pay deposit

    • Place deposit only to secure your pre-order and price

  • Stage 2 - Pay left over payment

    • Notify around "Product Est completion date"

    • Once notify, please pay within 5 days as per studio requested

  • Stage 3 - Overseas shipping fees

    • Not included in product price, request quote from us (Read more on Point 3 & 4)

    • Once paid, GK shipped from oversea -> SG Sengkang

  • Stage 4 - Collect your GK

    • Free: Self-collect at Sengkang MRT/block

    • Charge under buyer: Grab express delivery

Step 3: Fill up order form (We will sent you) , Paynow deposit, and share us receipt.

Step 4: Send us an offer for Carousell review as it expired within 14 days. Read more here.

Step 5: Wait for our notification update for stage 2 in Carousell or WhatsApp.

** "Est completion date" can be found at product page. Q means Quarter of the year, example, Q1 - Jan to March.


  1. ARE ALL PRODUCTS GENUINE AND WHY LIMITED QUANTITY?

  • Yes, it is 100% GENUINE from the Studios stated on the product page.

  • Due to manufacturer need to fabricate mold and handmade the parts, it is very time consuming to make a unit of statues. Therefore, most of statues are made with a LIMITED number of units. PRICE MAY INCREASE as limited units but price fixed after deposit placed.


  1. WHAT ARE THE OVERSEA SHIPPING FEES INCLUDED AND HOW LONG IS THE SHIPPING PERIOD?

The oversea shipping fees covered the transportation fees of GK:

A) From oversea Studio -> our oversea warehouse

B) From our oversea warehouse -> SG Sengkang (Not your doorstep)

c) Custom duties fees, or taxes

It will takes around 4~5 weeks from oversea Studio to SG Sengkang if no delay.


  1. ARE OVERSEA SHIPPING FEES INCLUDED IN THE LISTING?

Oversea shipping fees are NOT INCLUDED in the price listed. We can ONLY PROVIDE ESTIMATION oversea shipping fees on based on volumetric weight. Actual pricing will be provided when GK reached our oversea warehouse.

  • Start from SGD20 for items price around SGD 50 ~ 200). It is fully dependable on GK box size which calculate by volumetric weight.

  • 70% oversea shipping quote price is lower than actual price. (Example, Initially we quote you for SGD 20, but after measurement and ship in bulk, we will only ask you to pay only SGD 18.)


  1. CAN I REFUND MY DEPOSIT OR ANY TYPE OF PAYMENT?

All fund are NON-REFUNDABLE as your payment will be directly paid to the Studio.


  1. WHAT IS PRE-ORDER [PO] ? DO YOU SHIP TO INTERNATIONAL COLLECTORS?

It is the act of purchasing a product that has NOT YET been released or produced. No, we currently ship WITHIN Singapore.


  1. CAN I REFUND FOR DAMAGED STATUES DUE TO SHIPPING?

There will be NO REFUND for this case. We takes extreme care in handling to minimize the risk. However, most of the figurines made with resin which is fragile. Some parts might be damaged during shipping. Its common to saw small chips on statues due to oversea shipping. It can be fix using epoxy glue. Please contact us WITHIN 24 hours for this case, else it is NOT accepted.


  1. WHY STGK IS NO LONGER AT SHOPIFY?

Our mission is to sell Statues GK at an affordable price for all our customer & collector. Due to Shopify high transaction fees (3.2% + SGD 0.5 per EACH credit card transaction) and strict trademarks policy, we make a decision to move our product FULLY to Carousell SG on 28 Jan 2022. Read more here.